Sharraxaadda

On 3/2/17 I reported a dead tree leaning on my fence and a tree in my yard. The SeeClickFix ID is 3244792. This issue was closed with a comment that it was turned over to Public Works, Issue #45910. I have called them twice to find out what can be done to work this request. The second time it was noted as an emergency, since the tree is simply leaning precariously on a branch for support. It is now nearly 2 months later and to my knowledge, no one has been out to even assess this situation. How much longer will it be until someone does something about this issue?