Sharraxaadda

I moved on April last year and hot water is hardly available and when I have it is for a few minutes now that is winter is even worst, I spoke to the board and their solution to all this is that on the side of my apt the whole line has issues w the pipes/boiler now they kindly advise me that I'm more than welcome to knock on their doors and I should be able to take a shower, their apt are in other side of the building where hot water and heat is available 24 hrs. Now after calling 333 I assume they had visit the building check and if they visited the line with heat/hot water complaints are dismiss.