Sharraxaadda

My parents live at 109 Marcus Garvey Blvd. They are older and have tried repeatedly to get the management to address the lack of heat in their apartment. They are ignored and rudely spoken to. Lack of heat can lead to other health issues and there would be no one to take care of them as I live in Louisiana. My parents are not computer saavy where they can navigate online actions rather than personal visits to the office. I dont know what to do and am appealling to the city for assistance.